Shipping & Returns
At Friend Brothers Sports, we specialize in manufacturing high-quality custom sports uniforms. To ensure transparency and customer trust, we have outlined our shipping, return, and replacement policies in detail below.
If you have questions, feel free to contact us:
Shipping Policy
We aim to provide fast, reliable, and secure delivery for both bulk and small orders.
Order Types & Shipping Costs
Bulk Orders (20+ items): Bulk sportswear orders qualify for free shipping. Shipping costs are included in the total price.
Small Orders (less than 20 items): Shipping charges apply based on destination and courier rates.
Sample Orders: All sample orders require shipping charges to be paid by the customer.
Processing & Dispatch
Orders are processed and dispatched only after final design approval and payment confirmation.
Most bulk orders are shipped within the agreed timeline. In case of delays, we notify customers immediately.
International orders are subject to local customs regulations and clearance times.
Delivery Timeframes
Handling Time: 1–2 business days (after approval).
Transit Time: 3–7 business days for most destinations, depending on courier service.
International Delivery: Timelines vary by country, courier, and customs clearance.
Shipping Partners
We work with trusted international couriers to ensure smooth delivery, order tracking, and safe handling. Tracking information will be shared with customers once the order is shipped.
Return & Replacement Policy
Since all products are custom-made, we do not accept returns. However, we do provide replacements under specific conditions.
Eligibility for Replacement
Customers must notify us within 7 days of receiving the order if:
A product arrives faulty or damaged.
There is a confirmed design mistake made by Friend Brothers Sports (logos, numbers, or colors different from approved design).
Replacement Terms
Replacements are usually added to the customer’s next bulk order free of charge.
If immediate replacement is required for a smaller order, the customer pays applicable shipping costs.
If the error is our mistake, we will provide the corrected product in the next bulk order without any extra cost.
Exclusions
No replacements for issues with design, size, or customization after final approval, unless the error is confirmed to be from our side.
No returns or refunds are available on correctly produced custom orders.
Important Notes
Customers are responsible for reviewing and approving final mockups before production.
International shipping times depend on customs clearance and courier handling.
We always aim to communicate proactively in case of unexpected delays.
📩 For replacement requests or policy-related questions, email [email protected] or WhatsApp us at +92 300 1722538.
Frequently Asked Questions (FAQ)
Do you offer free shipping on bulk orders?
Yes. All orders of 20 or more sportswear items include free shipping.
Can I return a custom sports uniform?
No. Since our products are made to order, we do not accept returns. We only provide replacements for faulty or damaged items.
What if Friend Brothers Sports makes a mistake in my design?
If the error is confirmed to be from our side (wrong logo, number, or color), we will fix it at no extra cost in your next bulk order.
Who pays for shipping if I need an immediate replacement?
If you request an immediate replacement for a small order, you will be responsible for shipping charges.
How long does delivery take?
Delivery usually takes 3–7 business days once dispatched, but international orders may take longer due to customs clearance.