Customer Resources
Privacy Policy for Custom Sportswear Customers
Friend Brothers Sports is committed to protecting the privacy of our customers, partners, distributors, and website visitors. This Privacy Policy explains how we collect, use, store, and protect information shared through quotation requests, artwork submissions, OEM and private-label projects, and business communications.
- Secure Customer Information
- Protected Artwork & Design Files
- Trusted B2B Manufacturing Partner
Last Updated
July 22, 2026
Privacy Policy at a Glance
This Privacy Policy explains how Friend Brothers Sports collects, uses, stores, and protects business information shared through our website, quotation requests, artwork submissions, and customer communications.
Information We Collect
Quotation details, contact information, artwork files, project requirements, and business communications.
How We Use It
To prepare quotations, manage production, communicate with customers, improve our services, and provide support.
How We Protect It
We apply reasonable administrative and technical safeguards to help protect customer information and submitted files.
International Business
Information may be processed to support international quotations, manufacturing, shipping, and customer communications.
Privacy Commitment: Friend Brothers Sports respects the confidentiality of your business information, artwork, logos, and project details. We only collect information that helps us respond to inquiries, prepare quotations, manufacture custom sportswear, and provide customer support.
If you submit a quotation request through our Request a Quote page, your information will be handled according to this Privacy Policy.
1. Information We Collect
Friend Brothers Sports collects information that helps us respond to enquiries, prepare quotations, manufacture custom sportswear, manage customer projects, and provide ongoing support. The information we collect depends on how you interact with our website and services.
We only request information that is reasonably necessary for our business operations and customer communication.
Information You Provide
When you contact Friend Brothers Sports, submit a quotation request, or discuss a custom manufacturing project, you may choose to provide information such as:
- Your name and company name
- Email address and phone number
- Shipping and billing country
- Team, club, school, or business details
- Product specifications and order quantities
- Artwork, logos, graphics, size charts, and design files
- Messages exchanged through email, WhatsApp, or contact forms
This information enables us to understand your requirements and prepare accurate quotations for custom sportswear manufacturing.
Information Collected Automatically
Like many professional websites, Friend Brothers Sports may automatically collect limited technical information when you visit our website. This may include your browser type, device information, pages viewed, referral source, approximate geographic location, and general website usage data.
We use this information to improve website performance, understand visitor behaviour, enhance user experience, and maintain the security of our online services.
For additional details about cookies and analytics technologies, please see the Cookies & Analytics section of this Privacy Policy.
Examples of Information We May Collect
Contact Details
Name, company, email address, phone number, and country.
Artwork & Files
Logos, design concepts, mockups, graphics, and production files.
Project Information
Product requirements, quantities, fabrics, colours, sizes, and customization preferences.
Website Usage
Browser information, device details, pages visited, and general analytics data.
Privacy Commitment: Friend Brothers Sports does not sell customer information or artwork files to third parties for marketing purposes. We use your information only to support legitimate business activities, fulfil your requests, improve our services, or comply with applicable legal obligations.
2. How We Use Your Information
Friend Brothers Sports uses customer information only for legitimate business purposes related to custom sportswear manufacturing, quotation management, customer support, and website improvement. We do not collect information for purposes unrelated to our business operations.
The information you provide helps us deliver accurate quotations, manage production, communicate efficiently, and provide a professional customer experience.
Supporting Your Custom Sportswear Project
Your information allows us to understand your project requirements, prepare tailored quotations, review artwork, coordinate production, and provide updates throughout the manufacturing process. This includes communication regarding product specifications, approvals, shipping arrangements, and after-sales support.
Where necessary, we may also use your information to respond to enquiries, resolve technical issues, improve customer service, or meet applicable legal and business obligations.
Business Communication & Website Improvement
We may use website usage information and customer feedback to improve our website, optimise the quotation experience, understand visitor behaviour, and enhance the quality of our products and services. Analytical information is used in an aggregated manner wherever practical and is not intended to identify individual visitors.
If you contact us through our website, email, WhatsApp, or other communication channels, we may retain those communications to respond to your enquiry and provide ongoing customer support.
Why We Use Your Information
Prepare Quotations
Review project requirements and create accurate custom sportswear quotations.
Review Artwork
Evaluate logos, graphics, colours, mockups, and production-ready design files.
Manage Production
Coordinate manufacturing, quality control, approvals, and production planning.
Customer Support
Respond to enquiries, provide updates, and assist throughout your project.
Coordinate Shipping
Arrange export documentation, delivery updates, and logistics communication.
Improve Services
Analyse website performance and customer feedback to enhance our services.
Privacy Notice: You are not required to provide information beyond what is reasonably necessary for us to respond to your enquiry or manage your custom sportswear project. If certain information is not provided, we may be unable to prepare an accurate quotation or fulfil specific manufacturing requirements.
3. Artwork, Design Files & Intellectual Property
Many of our customers provide custom artwork, team logos, sponsor graphics, private-label branding, player names, size charts, and other production materials. Friend Brothers Sports recognises the importance of protecting these assets and handling them responsibly throughout the quotation and manufacturing process.
We use submitted files only for evaluating your project, preparing quotations, creating production proofs, manufacturing approved products, and providing related customer support.
Customer Artwork & Design Files
Artwork may include logos, illustrations, colour references, mockups, embroidery files, sublimation designs, packaging artwork, woven labels, care labels, hang tags, and other materials required for custom sportswear production.
These files are used solely for your project unless you instruct us otherwise or additional written permission is provided. We do not use customer artwork for unrelated commercial purposes without appropriate authorisation.
Intellectual Property & Confidentiality
Friend Brothers Sports respects the intellectual property rights of our customers. By submitting artwork or branding materials, you confirm that you have the necessary rights or permissions to use those assets for manufacturing.
We treat project information, branding materials, and confidential business details with appropriate care and limit access to team members involved in quotation preparation, production planning, quality control, and customer support.
Please also review our Terms & Conditions for information regarding customer responsibilities when submitting artwork and logos.
Production Use & File Storage
Project files may be retained for a reasonable period to support repeat orders, production consistency, warranty enquiries, quality reviews, or customer support. Where practical, access is restricted to authorised personnel who require the information to perform their responsibilities.
If you have specific confidentiality requirements for your project, please let us know before production begins so that appropriate arrangements can be discussed.
How We Protect Your Project Files
Confidential Handling
Project files are handled only for quotation, production, and customer support purposes.
Artwork Protection
Logos, graphics, branding assets, and design files are managed with appropriate care.
Limited Access
Only authorised team members involved in your project can access relevant information.
Secure Retention
Files may be retained for repeat orders, quality assurance, and ongoing customer support.
Artwork & Branding Notice: Friend Brothers Sports respects the ownership of customer-submitted logos, graphics, trademarks, and private-label branding materials. We use these assets only for authorised project activities and encourage customers to submit files only if they have the necessary rights or permissions to do so.
4. Cookies, Analytics & Website Technologies
Friend Brothers Sports uses cookies and similar technologies to help our website function properly, improve user experience, understand website performance, and support our online services. These technologies do not give us unrestricted access to your personal information, but they help us provide a more efficient and secure browsing experience.
Cookies
Cookies are small text files stored on your device when you visit our website. They help remember certain preferences, maintain website functionality, improve page performance, and provide a smoother browsing experience.
Some cookies are essential for the operation of the website, while others help us understand how visitors interact with our content so we can continue improving our services.
Analytics & Website Performance
We may use trusted analytics services, such as Google Analytics, to understand how visitors use our website. These tools help us evaluate page performance, identify popular content, improve navigation, and optimise the user experience.
The information collected through analytics tools is generally aggregated and is used to improve our website rather than to identify individual visitors.
Managing Your Cookie Preferences
Most web browsers allow you to manage, limit, or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of some website features, but you can continue browsing most areas of our website.
If we introduce additional cookie management tools in the future, this Privacy Policy will be updated to reflect those changes.
How Cookies Help Improve Your Experience
Essential Cookies
Support website functionality, navigation, and basic performance.
Analytics
Help us understand visitor behaviour and improve our website experience.
Performance
Identify opportunities to improve loading speed and overall usability.
Security
Help maintain website reliability and support a secure browsing experience.
Cookie Notice: Friend Brothers Sports uses cookies and analytics technologies to improve website functionality, measure performance, and enhance the visitor experience. We do not use cookies to sell personal information or to track visitors for unrelated third-party marketing purposes.
5. Information Sharing & Third-Party Services
Friend Brothers Sports values the confidentiality of customer information. We do not sell or rent personal information to third parties. Information is shared only when it is reasonably necessary to provide our services, fulfil contractual obligations, support business operations, or comply with applicable legal requirements.
Trusted Service Providers
To operate our business efficiently, we may share limited information with trusted third-party service providers that support activities such as payment processing, website hosting, email communications, logistics, shipping, analytics, and information technology services.
These providers receive only the information necessary to perform their specific services and are expected to handle customer information responsibly.
Legal & Business Requirements
We may disclose information if required to comply with applicable laws, legal proceedings, government requests, or to protect the rights, property, safety, and legitimate business interests of Friend Brothers Sports, our customers, or other parties.
Where appropriate, we will seek to limit any disclosure to the information reasonably necessary for the specific legal or regulatory purpose.
What We Don't Do
Friend Brothers Sports does not sell customer information, artwork files, logos, private-label designs, or confidential business information to third parties for advertising or unrelated commercial purposes.
Your project information is used only to support quotation preparation, manufacturing, quality assurance, shipping coordination, customer support, and other legitimate business activities described in this Privacy Policy.
How Information May Be Shared
Shipping Partners
Information required to arrange international delivery and logistics.
Payment Services
Information necessary to process payments through authorised providers.
Technology Providers
Website hosting, email, analytics, security, and technical support services.
Legal Compliance
Information disclosed only where required by applicable law or legal obligations.
Privacy Commitment: Friend Brothers Sports carefully limits the sharing of customer information to trusted service providers and legally required situations. We never sell customer data, artwork, or confidential business information for unrelated marketing or commercial purposes.
6. Data Security & Information Retention
Friend Brothers Sports takes reasonable administrative, technical, and organisational measures to help protect customer information, artwork, project files, and business communications from unauthorised access, disclosure, alteration, or loss. While no method of electronic storage or internet transmission can guarantee absolute security, we continually work to maintain appropriate safeguards for our business operations.
How We Protect Your Information
Access to customer information is limited to authorised personnel who require it to prepare quotations, coordinate manufacturing, provide customer support, manage quality assurance, or perform related business functions.
We review our processes periodically and implement reasonable safeguards designed to reduce the risk of unauthorised access or misuse of customer information.
Information Retention
Customer information, quotations, artwork files, production records, and business communications may be retained for a reasonable period to support repeat orders, quality assurance, warranty enquiries, accounting requirements, legal obligations, and ongoing customer service.
When information is no longer required for legitimate business or legal purposes, we aim to securely delete, anonymise, or otherwise manage it in accordance with our internal practices.
Customer Responsibilities
Customers are encouraged to submit information only through our official communication channels and to notify us promptly if they believe their information has been shared incorrectly or if unauthorised activity is suspected.
If your project involves additional confidentiality requirements, please discuss them with our team before production begins so appropriate arrangements can be considered.
Our Security Practices
Protected Information
Reasonable safeguards help protect customer and project information.
Authorised Access
Only relevant team members can access information required for your project.
Secure Retention
Project records may be retained to support repeat orders and customer service.
Continuous Improvement
We regularly review our processes to strengthen operational and information security.
Security Notice: Although Friend Brothers Sports applies reasonable security measures to protect customer information, no internet transmission or electronic storage method can be guaranteed to be completely secure. We encourage customers to use official communication channels and contact us immediately if they believe their information has been compromised.
7. Your Privacy Rights & Policy Updates
Friend Brothers Sports believes in maintaining transparent communication regarding customer information. Depending on your location and applicable laws, you may have certain rights regarding the personal information you provide to us.
We will make reasonable efforts to respond to legitimate privacy-related requests in accordance with applicable legal and business requirements.
Your Privacy Rights
Subject to applicable laws, you may request access to the personal information we hold about you, ask us to correct inaccurate information, or request the deletion of information where there is no overriding legal or business reason for us to retain it.
Some requests may be limited where information must be retained for contractual obligations, accounting records, legal compliance, warranty support, or other legitimate business purposes.
Updating or Correcting Your Information
If your contact information, company details, or project information changes, please let us know so we can maintain accurate records and provide efficient customer service.
You can contact our team using the information provided on our Contact Us page for any privacy-related enquiries or requests.
Changes to This Privacy Policy
Friend Brothers Sports may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, legal requirements, or industry best practices.
Any significant updates will be published on this page together with the revised "Last Updated" date. We encourage visitors to review this Privacy Policy periodically to stay informed about how we protect customer information.
Your Privacy Options
Request Access
Ask about the personal information we maintain for legitimate business purposes.
Update Information
Request corrections to inaccurate or outdated contact or project details.
Request Deletion
Ask us to remove information when it is no longer required or legally necessary to retain it.
Policy Updates
Review this page periodically to stay informed about future privacy policy changes.
Privacy Rights Notice: If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact Friend Brothers Sports using our official contact channels. We will review and respond to your request as reasonably practicable and in accordance with applicable legal requirements.
8. Contact Us About Privacy
If you have questions about this Privacy Policy, would like to update your information, or need assistance regarding your personal information, artwork, or custom sportswear project, our team is here to help.
We aim to respond to privacy-related enquiries as promptly as reasonably possible and will make every effort to address your request in accordance with applicable laws and our business practices.
Privacy Enquiries
For questions regarding this Privacy Policy or the way Friend Brothers Sports handles customer information, please contact us through our official communication channels.
Contact Page:
https://friendbrotherssports.com/contact-us/
Our team will review your enquiry and respond as appropriate for your request.
We're Here to Help With
Privacy Questions
Ask about how we collect, use, store, or protect your information.
Project & Artwork Support
Discuss confidentiality, design files, logos, OEM projects, and private-label information.
Customer Assistance
Request updates, corrections, or general assistance regarding your project or account.
Need Assistance? Whether you have a question about your information, a custom sportswear quotation, artwork confidentiality, or this Privacy Policy, our team is committed to providing helpful and professional support. We encourage you to contact us through our official channels whenever you need assistance.
Continue Exploring Customer Resources
<p>Learn more about our customer policies, manufacturing process, shipping procedures, and support resources designed to help you confidently order custom sportswear from Friend Brothers Sports.</p>
Terms & Conditions
Review our quotation process, artwork approvals, order terms, and customer responsibilities.
Shipping Policy
Understand production lead times, shipping methods, delivery estimates, and international logistics.
Returns & Sample Policy
Learn about sample orders, production approvals, quality assurance, and return eligibility.
Request a Quote
Start your custom sportswear project by requesting a personalised quotation from our manufacturing team.
Looking for custom sportswear manufacturing? Explore our customer resources or contact our team for personalised assistance.
Need Assistance?
Protecting Your Information While Supporting Your Success
Your trust is important to Friend Brothers Sports. Whether you have questions about our Privacy Policy, need assistance with a custom sportswear quotation, or want to discuss an OEM or private-label project, our team is ready to help with professional guidance and responsive support.
Explore our customer resources: Terms & Conditions  • Shipping Policy  • Returns & Sample Policy  • Privacy Policy