CUSTOMER RESOURCES
Shipping Policy for Custom Sportswear Orders
Friend Brothers Sports (FBS) manufactures custom sportswear, team uniforms, and OEM/private label apparel for clubs, schools, distributors, wholesalers, and sportswear brands worldwide.
This Shipping Policy explains our production lead times, worldwide shipping methods, export packaging, customs process, and shipment tracking so you can plan your order with confidence before requesting a quote.
- OEM & Private Label
- Worldwide Shipping
- Export Packaging
- Shipment Tracking
Worldwide Shipping
We deliver custom sportswear, team uniforms, and private label apparel to customers worldwide using trusted international logistics partners.
Production Lead Time
Every order is manufactured after design approval, ensuring consistent quality before dispatch.
Export Packaging
Orders are carefully inspected and securely packaged to help protect products during international transportation.
Shipment Tracking
Tracking details are shared after dispatch, where available, so customers can monitor delivery progress.
Production & Shipping Timeline
Every FBS order is manufactured specifically for the customer. Unlike retail products that are ready for immediate dispatch, our sportswear is produced after design confirmation, quantity approval, and any required sample or artwork approval. This process helps ensure that every garment meets the agreed specifications before shipping.
Production and delivery timelines vary depending on product complexity, order quantity, customization requirements, and the selected shipping method. Estimated schedules are shared during the quotation process and confirmed before production begins.
Design & Order Confirmation
Artwork, product specifications, quantity, size breakdown, colors, logos, player names, and shipping requirements are reviewed and confirmed before production begins.
Mockup & Sample Approval
Digital mockups or physical samples are approved where required to verify the design, sizing, construction, and branding before bulk manufacturing.
Bulk Production
Production begins using premium fabrics, sublimation printing, precision cutting, professional stitching, and strict manufacturing standards.
Quality Inspection
Each production batch undergoes a comprehensive inspection to verify print quality, stitching, sizing accuracy, finishing, and overall workmanship.
Export Packaging
Approved products are folded, packed, labeled, and prepared using secure export packaging to help protect garments during international transportation.
Shipment Dispatch
Orders are dispatched via the selected shipping method, and tracking details are shared so customers can monitor delivery until arrival.
Important Shipping Information
Production lead time and shipping transit time are separate. Production begins after your order details, artwork, product specifications, and any required samples or digital mockups have been approved.
Once manufacturing and quality inspection are complete, your order is securely packed and dispatched through the selected shipping method. Estimated delivery schedules may vary depending on the order quantity, customization requirements, destination country, customs clearance, carrier operations, and international logistics conditions.
GLOBAL SHIPPING OPTIONS
Worldwide Shipping Methods
Friend Brothers Sports ships custom sportswear, team uniforms, and private-label apparel to international buyers using reliable courier, air freight, and sea freight services.
The most suitable shipping method depends on the order quantity, package weight, destination, delivery deadline, and buyer preference. Available options and estimated costs are confirmed during the quotation process.
Express Courier
Suitable for samples, small orders, urgent deliveries, and lightweight shipments. Express courier services normally provide faster transit, door-to-door delivery, and online shipment tracking.
Best for: Samples, small orders and urgent shipments.
Air Freight
Suitable for medium-to-large custom sportswear orders that require faster international delivery than sea freight. Service may be arranged airport-to-airport or door-to-door, depending on the destination.
Best for: Medium and large orders with fixed deadlines.
Sea Freight
An economical option for high-volume wholesale and private-label orders where longer transit times are acceptable. It is suitable for cartons, pallets, and consolidated bulk shipments.
Best for: Large-volume and cost-sensitive bulk orders.
DELIVERY PLANNING
Estimated Production and Delivery Times
Because every Friend Brothers Sports order is customized, the total delivery schedule includes both manufacturing lead time and international shipping transit time.
Final estimates are confirmed after reviewing the product type, order quantity, customization requirements, destination, and selected shipping method.
Production Lead Time
Production time begins after the order details, artwork, specifications, and any required sample or mockup approvals have been completed.
- Product type and construction
- Order quantity
- Fabric availability
- Printing or embroidery requirements
- Custom labels and packaging
- Seasonal production volume
Complex OEM and private-label orders may require additional production time.
Shipping Transit Time
Transit time begins after production, quality inspection, packaging, and shipment dispatch have been completed.
- Express courier, air freight, or sea freight
- Destination country
- Customs clearance
- Carrier schedules
- Local delivery arrangements
- Public holidays or logistics disruptions
Shipping estimates are provided separately from production lead time.
Plan Time-Sensitive Orders Early
Customers ordering for tournaments, league seasons, product launches, retail campaigns, or fixed events should place orders as early as possible.Friend Brothers Sports will provide an estimated schedule during quotation, but delivery dates cannot be guaranteed where delays are caused by customs authorities, carriers, weather conditions, destination restrictions, or other circumstances outside our control.
INTERNATIONAL SHIPPING
Customs, Duties & Import Responsibilities
Friend Brothers Sports exports custom sportswear to customers worldwide. Import procedures, customs regulations, and applicable taxes vary by country. Understanding these requirements helps ensure a smoother delivery process.
Customs & Import Duties
Import duties, taxes, customs fees, and other government charges are determined by the customs authorities of the destination country and are generally the responsibility of the buyer unless otherwise agreed in writing.
As import regulations vary between countries, buyers should review their local customs and import requirements before placing an order.
- Import duties vary by destination country.
- Taxes and customs fees are assessed by local authorities.
- Customs inspections may affect delivery schedules.
- Buyers should verify local import regulations before ordering.
Export Documentation
Friend Brothers Sports provides the export documentation required to support international transportation and customs clearance. The exact documents supplied may vary according to the destination country, shipping method, and buyer requirements.
Our team prepares the applicable shipment documents carefully to help facilitate customs processing and delivery.
- Commercial Invoice
- Packing List
- Shipping Labels
- Air Waybill or Bill of Lading
- Certificate of Origin (available upon request, where applicable)
Buyer Responsibility
Buyers are responsible for ensuring that imported products comply with local laws, customs regulations, and import requirements in their country. Friend Brothers Sports is happy to assist with export documentation; however, customs clearance, import duties, taxes, storage fees, and destination-related charges remain the responsibility of the importer unless otherwise specified in the quotation or purchase agreement.
ORDER VISIBILITY
Shipment Tracking & Delivery Support
After dispatch, Friend Brothers Sports provides the available shipment details so customers can monitor the progress of their order. Tracking availability depends on the selected carrier, freight service, and destination.
Shipment Tracking
Once an order has been dispatched, the available tracking information is shared with the buyer. Tracking details may include a courier tracking number, air waybill, bill of lading, or freight reference.
Online tracking visibility depends on the selected shipping service. Some freight shipments may provide milestone updates instead of continuous door-to-door tracking.
- Courier tracking number for eligible express shipments
- Air waybill or freight reference where applicable
- Dispatch confirmation and shipment details
- Carrier updates based on service availability
Delivery Support
Our team remains available to assist with shipment-related questions after dispatch. Where possible, Friend Brothers Sports can communicate with the carrier or logistics partner to help clarify shipment updates.
Buyers should contact us promptly if tracking has not updated, documentation is requested, or a shipment appears delayed.
- Support with tracking and dispatch information
- Assistance with carrier communication where possible
- Help with shipment document requests
- Guidance when delivery issues are reported
Tracking Updates and Delivery Delays
Tracking information may not update immediately after dispatch, particularly during customs processing, freight transfers, weekends, or public holidays. Delivery dates provided by carriers are estimates and may change due to customs inspections, weather conditions, operational delays, destination restrictions, or other circumstances outside the control of Friend Brothers Sports.
ORDER PROTECTION
Packaging, Quality Inspection & Dispatch Protection
Before dispatch, every completed order is checked, organized, and packed according to the product type, shipment size, and selected delivery method. Our goal is to help protect custom sportswear during handling, storage, and international transportation.
Final Quality Inspection
Before packing, completed garments undergo a final inspection to verify that the order matches the approved specifications and production requirements.
Inspection procedures may vary according to the product type, customization method, quantity, and buyer requirements.
- Design, colors, logos, names, and numbers are reviewed
- Stitching, finishing, and garment construction are checked
- Size breakdown and order quantities are verified
- Visible production issues are identified before packing
Export Packaging
Approved products are folded, grouped, labeled, and packed using packaging suitable for international transport. The exact packing method depends on the garment type and buyer instructions.
Custom packaging, private-label presentation, and retail-ready packing may be arranged when confirmed as part of the order.
- Individual polybag packing where required
- Size, product, or carton identification labels
- Strong export cartons selected for shipment handling
- Private-label and custom packing options by agreement
Dispatch Protection
Shipment cartons are prepared to help reduce movement, compression, moisture exposure, and handling damage during international transport.
Additional protection may be used for large, palletized, fragile, or long-distance shipments where appropriate.
- Cartons are sealed securely before dispatch
- Shipment labels and handling details are applied
- Carton quantities and packing details are recorded
- Palletization or additional wrapping may be arranged
Custom Packaging Requirements
Buyers requiring branded polybags, custom cartons, barcode labels, hang tags, retail-ready packing, palletization, or other special packaging should provide their requirements before order confirmation. Additional materials, labor, minimum quantities, and costs may apply.
ORDER CONFIRMATION
Buyer Responsibilities Before Dispatch
To help ensure a smooth production and shipping process, buyers should review all order information carefully before production begins. Accurate and timely approvals help prevent unnecessary delays and allow orders to move into manufacturing as scheduled.
Order Review & Approval
Before production begins, buyers should carefully review all order details and provide written approval where required. Once production starts, changes may not be possible or may result in additional costs and extended lead times.
- ✓ Confirm artwork, logos, colors and branding.
- ✓ Verify player names, numbers and personalization.
- ✓ Review garment sizes and quantity breakdown.
- ✓ Approve mockups or samples where applicable.
- ✓ Provide complete shipping and billing information.
Before Shipment
Once production has been completed, buyers should ensure that any remaining requirements have been fulfilled before shipment is released. This helps avoid unnecessary delays during dispatch.
- ✓ Complete any outstanding payment according to the agreed terms.
- ✓ Confirm the final delivery address and contact information.
- ✓ Provide any required import or customs instructions.
- ✓ Confirm the preferred shipping method if multiple options are available.
- ✓ Review any special packaging or labeling requirements before dispatch.
Need to Update Your Order?
If you need to update your shipping address, contact details, packaging requirements, or delivery instructions, please notify Friend Brothers Sports as early as possible. Requests received after production has started or after shipment has been dispatched may not be possible to accommodate.
IMPORTANT INFORMATION
Shipping Restrictions & Unforeseen Delays
While Friend Brothers Sports works closely with trusted logistics partners to deliver orders efficiently, certain events beyond our control may affect shipping schedules or delivery times. We appreciate your understanding in these situations.
Possible Shipping Delays
Although every effort is made to dispatch and deliver orders on schedule, transit times may occasionally be affected by circumstances beyond our control.
- ✓ Customs inspections and import clearance procedures.
- ✓ Weather conditions and natural disasters.
- ✓ Carrier operational delays or transportation disruptions.
- ✓ Public holidays and destination country restrictions.
- ✓ Unexpected government regulations or security inspections.
Our Commitment
If an unexpected shipping issue occurs, Friend Brothers Sports will keep customers informed and work with the selected logistics provider to help resolve the situation as efficiently as possible.
- ✓ Prompt communication regarding shipment updates.
- ✓ Assistance with available carrier information.
- ✓ Support for documentation requests where applicable.
- ✓ Professional assistance until delivery is completed.
- ✓ Responsive customer support throughout the shipping process.
Delivery Estimates Are Not Guaranteed
Estimated production and delivery schedules are provided for planning purposes only. Actual transit times may vary due to customs procedures, carrier operations, weather conditions, public holidays, or other events beyond the control of Friend Brothers Sports. We will always work proactively to minimize delays and keep you informed throughout the shipping process.
HELP CENTER
Frequently Asked Questions
Find answers to the most common questions about production, shipping, delivery, customs, tracking, packaging, and international orders. If you need additional assistance, our team is always happy to help.
Can I choose my preferred shipping method?
How long does production take?
Production lead time generally ranges from 2–5 days after artwork approval and order confirmation. The exact timeframe depends on product type, customization requirements, order quantity, fabric availability, and seasonal production schedules.
How long does international shipping take?
Transit time varies depending on the destination country and the selected shipping service. Express courier deliveries are typically the fastest, while sea freight is recommended for large-volume wholesale shipments.
When will I receive my tracking number?
Tracking details are shared after your order has been dispatched. Depending on the shipping method, this may include a courier tracking number, air waybill, bill of lading, or freight reference.
Who pays customs duties and import taxes?
Import duties, taxes, customs fees, and other charges imposed by the destination country are generally the responsibility of the buyer unless otherwise agreed in writing.
Can I change my shipping address after production begins?
Please contact us immediately if your shipping information changes. Address updates may be possible before dispatch; however, changes requested after shipment has left our facility may not be accommodated.
Does Friend Brothers Sports provide export documents?
Yes. We provide the applicable export documentation for international shipments, including commercial invoices, packing lists, shipping labels, and other required documents based on the shipping method and destination.
How are custom sportswear orders packaged?
Orders are packed using export-grade packaging suitable for international transportation. Private-label packaging, retail-ready presentation, custom labeling, and branded packaging options are available upon request.
What happens if my shipment is delayed?
While we work closely with trusted logistics partners, delays may occasionally occur due to customs inspections, weather conditions, carrier operations, or other circumstances beyond our control. Our team will provide available updates and assist you throughout the process.
Who should I contact if I have questions about my shipment?
Our customer support team is available to assist with shipping updates, documentation requests, order status, and general delivery inquiries. You can reach us through our Contact Us page or by responding to your existing order communication.
LET’S GET STARTED
Ready to Ship Your Custom Sportswear Worldwide?
Whether you’re ordering custom team uniforms, OEM sportswear, or private label apparel, Friend Brothers Sports is committed to delivering quality products with reliable worldwide shipping and dedicated customer support. Contact our team today to discuss your project, receive expert guidance, and request a customized quotation.
- Worldwide Shipping
- OEM & Private Label Manufacturing
- Fully Custom Sportswear
- Export-Ready Packaging
- Dedicated B2B Support
- Trusted by Teams & Brands Worldwide
This Shipping Policy applies to all custom sportswear, OEM manufacturing, private label apparel, and bulk team uniform orders placed with Friend Brothers Sports. Policy updates may be made periodically to reflect changes in logistics, shipping services, or international trade requirements.